Aaron's in Hempstead, NY Open now

Reviews about Aaron's

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  January 11, 2020, by Monica Sharma
  Manager and the other staff was not honest regarding the delivery. It was my first time trying to purchase something from Aaron's and I've had an atrocious experience. I was lied to two days in a row. I was unable to make two days of work cause of misleading information about the delivery. First they said their driver was injured- the first day of promised delivery and the second day of "promised" delivery- I was told that the merchandise will be delivered between 10 am to 2 pm which later became 2 pm to 8 pm. Nonetheless, no delivery was made and my husband asked them to cancel the order. And they had the audacity to tell me that I have to drive all the way to their store to cancel my order. I made a payment, no goods were delivered, I missed two days of work and I was LIED to by the manager and the Latino lady on the phone. Please take your business elsewhere. Ordering furniture should not cause stress in life! Never again AARONS!!!! Never.. especially this location- Staff not honest. *UPDATED* They called me and said they will definitely deliver my merchandise today. Let's see if they keep the third promise. I will update the review afterwards. May 12, 2017 So my furniture was delivered, they were having issues with their delivery driver. I just wish they were honest with me. Nonetheless, they delivered and set up my furniture nicely. One of their store employee's came to set up the furniture with the delivery personnel. So I definitely appreciate that. I have updated my review from one star to three star. And I hope this review helps people who are thinking of making a purchase. I just had issues with the delivery, everything else went good. I'm liking the merchandise so far, the bed frame seems a little flimsy but I haven't had any issue yet.
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  May 07, 2019, by Jada Cacchilli
  This location is VERY unprofessional and rude to say the least. They deserveZERO stars honestly. The manager Nicki is very un-managerial and a prime example of why some people should not be in positions where they represent a company. She lied about delivery date. Saying it would be delivered on Wednesday. It never came and she nor her employees had the decency to call and let us know they would not be coming. My husband and I called the next day and she said it would be delivered Friday by 11 and that they had not delivered it because they didn’t have the full furniture set we had already paid for. (We were never told this) Friday came and still issues getting our furniture. I called to just cancel the whole transaction and get a refund if the 1600 we had paid and was told by Nicki that all sales are final and we could not get a refund. I then called corporate Aaron’s who informed me that we could indeed get our refund as the furniture had not yet been delivered. I’m so over the whole ordeal. My husband missed two days of work dealing with their lies and unprofessional behavior. I can’t speak for Aaron’s as a whole but this particular location needs to step their hiring game WAY up. Needless to say because of my call to corporate we got our money back and will be going elsewhere